Last Updated: August 01, 2025

At Mahroos, we are dedicated to safeguarding your privacy and securing your personal information. This Privacy Policy explains our practices regarding the collection, use, sharing, and protection of your data when you interact with our educational platform or services in Bangladesh. Whether you’re a student, teacher, parent, or school administrator, we strive to be transparent about how we handle your information.

1. Information We Collect

We gather information to deliver and enhance our educational services. This includes:

  • Personal Information You Provide: When you sign up, use our services, or engage with the platform, we may collect:
    • Name
    • Email address
    • Phone number
    • School affiliation (for teachers and administrators)
    • Payment details (for fee management)
    • Student or parent details (for communication and tracking)
  • Automatically Collected Information: As you navigate our platform, we may collect:
    • IP address
    • Browser type and version
    • Device information
    • Usage data (e.g., pages visited, time spent)
    • Cookies and similar technologies (see Section 6)
  • Educational Data: For students and teachers, we collect:
    • Attendance records
    • Academic performance and results
    • Peer-to-peer teaching interactions and earnings (for students)

2. How We Use Your Information

We use your information to:

  • Provide and improve our educational services (e.g., attendance tracking, fee management, peer-to-peer teaching)
  • Enable communication among students, teachers, parents, and administrators
  • Support school operations, such as HR tasks and staff dashboards
  • Deliver real-time alerts and updates (e.g., attendance, grades, achievements)
  • Enhance platform functionality and user experience
  • Analyze usage patterns to personalize and optimize learning

3. How We Share Your Information

We do not sell or rent your personal information. We may share it only in these circumstances:

  • Service Providers: We collaborate with trusted third parties to operate our platform, including:
    • Hosting and cloud services
    • Payment processors (e.g., bKash, Nagad for fee management)
    • Communication tools (e.g., messaging services for alerts)
    These providers are contractually obligated to protect your data and use it solely for our specified purposes.
  • Educational Institutions: We share data with schools and administrators to facilitate their operations (e.g., attendance, grades, staff management).
  • Legal Requirements: We may disclose your information if required by law, such as to comply with a court order or ensure the safety of Mahroos, our users, or the public.

4. Data Security

We employ industry-standard security measures—such as encryption, secure servers, and access controls—to protect your personal information from unauthorized access, loss, or misuse. While we take every reasonable precaution, no system is completely immune to risks, and we cannot guarantee absolute security.

5. Your Rights

You have control over your personal information. Depending on your role and location, you may:

  • Access the data we hold about you
  • Correct inaccuracies in your information
  • Request deletion of your data
  • Withdraw consent for processing (where applicable)

To exercise these rights, contact us at support@mahroos.app. We aim to respond within 30 days.

6. Cookies and Tracking Technologies

We use cookies—small text files stored on your device—to enhance your experience. Cookies allow us to:

  • Remember your preferences
  • Analyze platform usage
  • Improve performance and content delivery

You can manage or disable cookies via your browser settings, though this may affect some platform features.

7. International Data Transfers

Mahroos operates from Bangladesh but may transfer data to other countries for processing (e.g., where our service providers are based). We ensure these transfers comply with applicable data protection laws and include appropriate safeguards.

8. Compliance with Laws

We comply with relevant data protection regulations, including:

  • The Digital Security Act and other local laws in Bangladesh
  • International standards for educational platforms

Legal Basis for Processing

We process your data based on:

  • Consent: By creating an account or using our services, you agree to our data practices. You may withdraw consent at any time.
  • Legitimate Interests: To improve our services and analyze usage.
  • Contractual Necessity: To deliver requested services (e.g., fee tracking, attendance).
  • Legal Obligations: When required by law.

9. Children’s Privacy

Mahroos serves educational users, including minors, and prioritizes their privacy:

  • We do not knowingly collect personal information from children under 13 without parental consent.
  • Schools and parents must provide consent for minors’ data.
  • If we identify data from a child under 13 without consent, we will delete it immediately.

10. Data Retention

We keep your personal information only as long as needed to:

  • Fulfill the purposes in this policy (e.g., providing educational services)
  • Meet legal obligations

When no longer required, we securely delete or anonymize your data.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Revised versions will be posted here, with the “Last Updated” date adjusted. Please review this page periodically.

Contact Us

For questions or concerns about this Privacy Policy, reach out to: